WebJun 1, 2010 · To adjust the busy trigger on the phone, go to Device => Phone => find the phone you want to adjust => click on the DN in the left column => and busy triggers and max calls are located at the bottom of the page. Hope this helps, if so please rate. 06-01-2010 04:49 AM. Thanks for your brief reply. WebJan 3, 2024 · I did some searches on this but the only results I found were that Maximum Number of calls should be set to 2 and Busy Trigger set to 1. We have a scenario where an agent occasionally has to place simultaneous calls to Tier 2 support as well as Foreign Translation Services, which makes 3 concurrent calls on the one line, exceeding the …
Workaround for Max Number of Calls? - Cisco Community
WebOct 6, 2014 · You can use Bulk Administration Tool to update all lines in one shot. Bulk Administration Tool --> Phones --> Add/Update Lines --> Update Lines. Query your Directory Numbers with preferred option, click Find. Look at found DNs and click next. Click on "Maximum Number of calls" and write the desired value. Click on "Run Immediately" … WebMar 23, 2016 · Computer Telephony Integration (CTI) Route Points and CTI ports should never be duplicated because that causes issues Check the DN configuration for 'Maximum Number of Calls' and 'Busy Trigger'. … hills of cross canyon ranch
Maximum number of concurrent phone calls on a phone - Cisco
WebNov 29, 2024 · To set the maximum number of calls allowed on an octo-line directory number on an SCCP phone, use the max-calls-per-button command in ephone or ephone-template configuration mode. To reset to the default, use the no form of this command. max-calls-per-button number-of-calls no max-calls-per-button Syntax Description WebJul 31, 2009 · The customer wants to limit calls into the hunt group to 8 simultaneous calls so that no more than 8 of the 11 people are busy on the phone at any point. Callers beyond 8 should go to voicemail. The hunt group is currently accessed as a portion of a time of day routing scheme where a translation pattern points to a CTI route point which is CFWD ... WebMar 17, 2024 · These features are handled by the Busy Trigger and Maximum Number of Calls at Device -> Phone -> Line configuration. In your case you would like Busy Trigger > 2 and Maximum Number of Calls = 1, which is not possible, while Maximum Number of Calls should always be greater or equal than Busy Trigger. smart goal examples for teens